How does it work?

With INNERHUSH you can appoint a patient experience administrator, a mental health professional who ensures that all therapies, counselling sessions and other therapeutic interventions are monitored for efficiency and effectiveness. PEA’s are responsible for client satisfaction ratings where all our clients can share their experience about the therapists and treatment processes which are helpful for both the therapist and the client. It’s important for us to know that all psychological services including treatments, diagnosis, psychiatry, counselling, etc. have standard operating procedures (SOP’s) designed by the country or state specific regulatory or statutory bodies. SOP’s are necessary to incorporate aspects of treatment which are not highlighted in guidelines or which are parts of different guidelines. This will ensure that attention is paid to areas as diverse as problem-solving, communication, social support, family burden, and caregiver stress. PEA’s ensure that mental health professionals are providing services as per the SOP developed for the specific clinical or psychological condition treatment guideline to maintain service quality and integrity.

No matter, you contact a therapist using our platform or you appoint a therapist from any other health care platform, clinics or hospitals. With INNERHUSH, you can appoint a PEA to perform real time treatment audit, such practices widely protect our clients from misguidance, ill-treatment, misconduct and exploitation. The use of SOPs have an added advantages of utilizing an optimized process for care, implementation of best evidence-based treatment, cost-effectiveness, improved continuing mental health education, improved induction of new mental health staff members, integrated quality control, transparency and enhanced protection from malpractice. When treatments are conducted as per SOPs, the quality of patient care substantially improves and PEA’s are responsible to ensure the same.