Terms and Conditions

These Terms and Conditions of Use (hereinafter referred to as “Terms”) as hereinafter appearing are published in accordance with the provisions laid down under Rule 3(1)(a) of Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 and the same constitutes “Electronic Record” within the meaning of Section 2(t) of the Information Technology Act, 2000 and the Rules framed thereunder. These Terms are also governed by all applicable laws including but not limited to Indian Contract Act, 1872. These Terms being an electronic record does not require any signature.

  1. Preface
    1. This Website (“Website”) and Innerhush (“Mobile Application”) (collectively referred to as Digital Platform) is coined, adopted, maintained and operated by INNERHUSH – Mental Health Service, Training and Treatment Audit Centre, a Company incorporated under Laws of India, having its registered office at, House, 16 First floor, State Bank Nagar, Paschim vihar, New Delhi – 110063, India (hereinafter referred to as “Innerhush ”).
    2. Innerhush is set up to leverage the power of digital technology to empower healthcare providers and consumers in India.
  2. Entire Agreement
    1. This Agreement (hereinafter defined) sets out the Terms under which the User(s) (hereinafter defined) is/are permitted to use the Website/Mobile Application and the Services (hereinafter defined) available thereunder.
  3. Changes
    1. Innerhush reserves its rights to modify, update, change, edit, alter, amend, revise or substitute (collectively “Revisions”) the Agreement from time to time. Any Revisions made will be effective immediately upon their posting on the Digital Platform.

      Any material changes will be notified to the User(s) either through the Services, Email(s), SMS or in-app push notifications. User(s) are encouraged to review these Terms periodically for any updates or Revisions. User(s) continued use of the services consequent to any Revisions, shall be deemed acceptance of such Revisions/revised terms and conditions.

  4. Acknowledgement
    1. Before accessing or creating User Account (hereinafter defined) on the Digital Platform, User(s) are advised to carefully read these Terms and the Digital Platform’s Privacy Policy available The Terms and the Privacy Policy are collectively referred to as “Agreement” herein. By accessing/browsing the Website/ Mobile Application for any information and/or availing the Services, the User(s) hereby acknowledge that they have read, understood and accept all the terms and conditions of the Agreement and agree to abide by the same. If the User(s) do not consent or accept the terms and conditions of the Agreement they are advised to forthwith disengage from the Website/Mobile Application and stop the access/use thereof.
    2. Innerhush reserves the right to (i) accept or reject the request of the User(s) to create an account, (ii) terminate the account of registered User(s) for unauthorized use, or (iii) refuse the Services offered through this Digital Platform due to non-availability of Services.
  5. Eligibility for accessing and availing the available Services on the Digital Platform
    1. Any person aged 18 years or above and capable of entering into a contract under the Indian Contract Act, 1872 and subject to acceptance by Innerhush is permitted to create/ access User account to avail the available Services. Minors are prohibited from accessing or creating User Account; however Legal Guardian of the Minors can avail the available Services for Minors in accordance with applicable laws. Services are available only for the citizens of India and in the Territory. Users’ may please note that certain Services may be available or limited to only particular area within the Territory.
  6. Definitions
    1. “Agreement” means these Terms and Conditions of Use, together with Privacy, Policy (available at, and additional terms wherever applicable,
    2. “Digital Platform” or “Platform” collectively refers to the Website and Mobile Application,
    3. “EMR” means Electronic Medical Record,
    4. “HCP” means Healthcare Professionals who are entitled to practice medicine in India,
    5. “Health Vault” means a virtual locker (identified as “Reports” or “SeCure” or “Health Locker” or such other nomenclature in the Mobile Application) where User(s) can store their health records/reports including but not limited to EMR,
    6. “HSP” means Healthcare Service Provider providing pathology services, pharmacy services, health content services, health fitness services as the context may require and is a Third Party Service Provider,
    7. “Insta call services” means either tele therapy, psychotherapy or consultation or Insta Chat consultation rendered by available HCP,
    8. “Emergency services” shall include but not limited to those medical services required for the immediate diagnosis and treatment of medical condition of an individual and if no immediate attention or treatment is given may lead to serious physical or mental disability, injury or other serious consequences,
    9. “Mobile Application” means Innerhush mobile application which User(s) can download from Google Play Store or Apple App Store,
    10. “Party” or “Parties” shall mean HCP, HSP, User(s) collectively or individually as the context may require,
    11. “Services” means healthcare services including but not limited to (a) consultation with HCPs (b) video consultation with HCPs (c) telemedicine consultation /insta chat consultation with HCPs (d) Pathology laboratory services (e) pharmacy services (f) health content services (g) health fitness services (h) medication reminder services, available from time to time through the Digital Platform, and rendered either directly by Innerhush or respective Third Party Service Provider(s),
    12. “Third Party/Parties” means any party other than Innerhush and the User(s),
    13. “Third Party Service Provider(s)” means those persons or entities including but not limited to HCPs/HSPs who are listed on the Digital Platform and who provide the available Services by accepting the requests made by the User(s) and for which such Third Party Service Provider are alone liable for such accepted Services,
    14. “Territory” means the Republic of India,
    15. “Unregistered User” means any visitor to this Digital Platform,
    16. “User(s)” means any person competent to contract under Indian Contract, 1872 and created User Account. User(s) may be referred to as You, Your, him, her they, as the context may require,
    17. “User Account” means the account created by the User(s) (pursuant to the acceptance by Innerhush ), on the Digital Platform by submitting their details as is required, for availing or providing the Services,
    18. “Website” means
  7. Interpretation
    1. In this Agreement,
    2. The descriptive headings of Clauses are inserted solely for convenience of reference and are not intended as complete or accurate descriptions of content thereof and shall not be used to interpret the provisions of this Agreement.
    3. The terms “hereof”, “herein”, “hereto”, “hereunder” or similar expressions used in this Agreement mean and refer to this Agreement and not to any particular Clause of this Agreement. The terms “Clause” or “sub-clause” mean and refer to the Clause or sub-clause of this Agreement.
    4. Any reference to any statute or statutory provision shall include: (i) all subordinate legislation made from time to time under that provision (whether or not amended, modified, re-enacted or consolidated), and (ii) such provision as from time to time amended, modified, re-enacted or consolidated (whether before or after the date of this Agreement) to the extent such amendment, modification, re-enactment or consolidation applies or is capable of applying to any transactions entered into under this Agreement and (to the extent liability thereunder may exist or can arise) shall include any past statutory provision (as from time to time amended, modified, re-enacted or consolidated) which the provision referred to has directly or indirectly replaced; and
    5. No rule of construction or interpretation shall apply to the disadvantage or detriment of Innerhush for having control or being responsible for the preparation of this Agreement.
  8. Access to Usage of Digital Platform
    1. The Digital Platform can be browsed and accessed by Unregistered User(s) as well as User(s)
    2. User(s) acknowledge that Services being rendered by Third Party Service Provider(s) are governed by respective Third Party Service Provider(s) terms and conditions. User(s) agree to read, understand and accept such terms and conditions available on respective Third Party Service Provider(s) website/mobile application(s) before booking/ordering/availing Services from such Third Party Service Provider(s).
    3. Innerhush shall not be responsible or liable, in any way, for any act or omission on part of any Third Party Service Provider(s).
  9. User Account
    1. For availing any Services on the Platform, the User(s) need to create a User Account by entering certain information including but not limited to (a) Name, (b) Age, (c) Gender, (d) valid email-Id and password
    2. Innerhush subject to the terms of this Agreement may accept the User Account creation request. The creation of User(s) Account shall be at the sole discretion of Innerhush. User(s) can create multiple accounts for their family members using the same credentials and avail the available Services.
    3. The User(s) are requested to carefully read the Agreement before browsing or accessing the contents, or creating a User Account, on the Digital Platform and gain knowledge as to how the information shared by them may be stored, protected, processed, used, shared and disseminated by Innerhush.
    4. User(s) can rectify any discrepancies (except for change in Mobile Number) in their User Account information by reporting the same to Innerhush. Notwithstanding the foregoing, Innerhush may reject the request of the User to edit, update or modify the User’s Account if such request is violative of applicable laws or in breach of these Terms.
  10. Services
    1. The Registered User(s) may access or avail the following Services,
      1. Book an appointment for consultation with Healthcare Professionals;
      2. Video Consultation with Healthcare Professionals for non-emergency medical care;
      3. Tele-medicine consultation with Healthcare Professional for non-emergency medical care (Insta-Doc/Insta-Assist/Chat Services);
      4. Book an appointment for Diagnostic Services (Pathology Laboratory Services);
      5. Order for Online Prescription medicine (Pharmacy Services);
      6. Health and Nutritional information (Health Content Services);
      7. Health Fitness Services;
      8. Medication Reminders;
      9. Rewards Program
    2. The Services referred under clauses (a), (b), (c), (f), (g), (h), (i) above may be offered by Innerhush or concerned Third Party Service Provider(s). The Services referred in clauses (d), (e), are offered only by concerned Third Party Service Provider(s).
    3. At the time of availing the Services the User(s) will be made available the information regarding the Third Party Service Provider(s) who are providing the chosen services and the User(s) may opt the services from the desired Third Party Service Providers.
    4. User(s) are required to make requisite payment of Service Fees/Charges as are fixed and hosted on the Platform for availing the Services as per the specified payment mechanism.
    5. Innerhush at its discretion can provide or facilitate the Services in the following manner,
      1. against payment of Service Fees/Charges,
      2. free of charge,
      3. by offering some discounts/concessions,
      4. against redemption of points accrued by the User(s),